Cancellation & Refund Policy
Our Policy
At Drake's All In One Delivery, LLC ("Drake's," "we," "us," or "our"), we understand that plans can change. This policy explains how cancellations and refunds are handled for delivery services requested through our website.
Because delivery requests may require scheduling a driver and coordinating with the pickup location, cancellation and refund eligibility may depend on when a request is cancelled and whether Drake's has already begun arranging or providing the delivery.
Customer Cancellations
Customers may request cancellation of a delivery by contacting Drake's as soon as possible.
If a customer cancels before Drake's has accepted the delivery request and begun arranging the delivery, the customer may be eligible for a full refund of the delivery fee.
Once a delivery has been accepted, assigned to a driver, or a driver has begun performing services related to the delivery, the delivery fee may be non-refundable.
If Drake's Cancels a Delivery
Drake's may cancel a delivery when we are unable to safely or reasonably complete the requested service. This may include situations involving severe weather, unsafe road conditions, vehicle problems, staffing availability, business delays, item size or weight, or other circumstances outside our reasonable control.
If Drake's cancels a delivery and the customer has already paid the delivery fee, Drake's will review the circumstances and issue an appropriate refund when applicable.
Refunds
Approved refunds apply only to amounts paid to Drake's for delivery services.
Drake's does not refund the cost of food, groceries, flowers, merchandise, catering, or other items purchased from another business. Questions or disputes concerning those items must be addressed directly with the business where the purchase was made.
When a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the customer's bank or payment provider.
Delivery Fees Are Non-Refundable Once Service Has Begun
Once a driver has been assigned to a delivery or has begun performing services related to the delivery, the delivery fee may be non-refundable, even if the customer later becomes unavailable to receive the delivery.
If circumstances prevent the driver from completing the delivery, Drake's will review the situation and determine whether a refund is appropriate.
Orders Purchased From Other Businesses
Drake's provides pickup and delivery services only. Customers are responsible for placing and paying for their orders directly with the business providing the items.
Drake's is not responsible for the quality, accuracy, availability, preparation, packaging, pricing, or condition of items purchased from another business.
Any request for a refund or replacement of the purchased items must be directed to the business where the order was placed.
How to Request a Cancellation or Refund
To request a cancellation or ask about a refund, please contact Drake's as soon as possible.
Phone: 251-289-1480
Email: drakesallinone@gmail.com
Please provide your name and any information that will help us identify the delivery request. We will review the request and respond as soon as reasonably possible.
Final Note
Drake's All In One Delivery, LLC reserves the right to review cancellation and refund requests based on the circumstances of each individual delivery.
This policy may be updated from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision.