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Terms & Conditions
Welcome to Drake's
Welcome to Drake's All In One Delivery, LLC ("Drake's," "we," "us," or "our"). These Terms & Conditions explain the terms that apply when you use our website or request pickup and delivery services from us.
By using our website or requesting our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
Our Delivery Services
Drake's provides local pickup and delivery services for customers throughout Mobile County and Baldwin County, Alabama.
Depending on the delivery requested, we may pick up and deliver restaurant meals, groceries, flowers, retail purchases, auto parts, small home-improvement items, catering orders, and other items that can be safely transported in a standard passenger vehicle or SUV.
Drake's provides the delivery service only. Customers are responsible for placing and paying for their orders directly with the restaurant, store, florist, caterer, or other business from which the items are being purchased.
Scheduling a Delivery
Customers must submit a delivery request through the Drake's website before a delivery can be scheduled.
Regular deliveries require at least 24 hours' notice. Catering deliveries require at least 48 hours' notice. Requests submitted outside these time frames are not guaranteed to be accepted or completed within the requested time.
A delivery request is not considered accepted until Drake's has reviewed the request and confirmed that the delivery can be completed.
Customer Responsibilities
Customers are responsible for:
• Placing their order directly with the business providing the items.
• Paying the business directly for the items being purchased.
• Providing accurate pickup and delivery information.
• Providing accurate contact information.
• Providing any instructions necessary to complete the delivery.
• Being available or making appropriate arrangements to receive the delivery.
• Ensuring that the requested items are appropriate for delivery by Drake's.
Customers are responsible for contacting the business where the order was placed regarding missing, incorrect, damaged, or otherwise unsatisfactory items that originated with that business.
Delivery Fees & Payment
Delivery fees are based on the type of delivery and, when applicable, the distance between the pickup and delivery locations. The applicable delivery fee will be presented to the customer before payment is submitted.
Customers are responsible for paying Drake's delivery fee through the payment method provided on our website.
Delivery fees are separate from the cost of the customer's order. Customers pay the restaurant, store, florist, caterer, or other business directly for the items being delivered.
Optional tips may be added to a delivery payment. Tips are intended for the driver providing the delivery service.
Delivery Acceptance & Availability
Submitting a delivery request does not guarantee that Drake's will be able to complete the delivery.
Drake's may decline or cancel a delivery request when we are unable to safely or reasonably complete the requested delivery. This may include situations involving distance, timing, vehicle limitations, weather, staffing, item size or weight, safety concerns, or other circumstances that may affect our ability to provide the service.
If Drake's is unable to accept a request for which payment has already been submitted, we will contact the customer regarding the applicable refund.
Cancellations
Customers may contact Drake's to request cancellation of a delivery.
Because delivery requests may require scheduling a driver and coordinating with the pickup location, cancellation does not automatically guarantee a refund.
If a customer cancels before Drake's has accepted the delivery request and begun arranging the delivery, the customer may be eligible for a full refund of the delivery fee.
Once a delivery has been accepted, assigned, or a driver has begun performing services related to the delivery, the delivery fee may be non-refundable.
Drake's will review cancellation requests based on the circumstances of each request.
Refunds
If Drake's is unable to complete a delivery after accepting payment, Drake's will review the circumstances and issue an appropriate refund when applicable.
Refunds are limited to amounts paid to Drake's for delivery services. Drake's is not responsible for refunding the cost of food, merchandise, groceries, flowers, catering, or other items purchased from another business.
Any dispute concerning the quality, accuracy, availability, price, or condition of items purchased from another business must be addressed directly with that business.
Delays
Drake's makes every reasonable effort to complete deliveries within the requested delivery window. However, delivery times are estimates and are not guaranteed.
Delays may occur because of traffic, weather, road conditions, business delays, order preparation times, vehicle problems, staffing availability, unexpected circumstances, or other factors outside Drake's control.
If we become aware of a significant delay affecting your delivery, we will make reasonable efforts to communicate with you.
Items We Can Deliver
Drake's may provide pickup and delivery for items that can be safely transported in a standard passenger vehicle or SUV.
Depending on the circumstances, this may include restaurant meals, groceries, flowers, retail purchases, auto parts, small home-improvement items, catering orders, and similar goods.
Drake's reserves the right to decline any item or delivery that we determine cannot be safely, legally, or reasonably transported.
Items We Cannot Deliver
Drake's will not knowingly transport items that are illegal, hazardous, unsafe, or prohibited by applicable law.
We may also decline deliveries involving items that are too large, too heavy, unstable, improperly packaged, or otherwise unsuitable for safe transportation in a standard passenger vehicle or SUV.
Drake's may decline a delivery when the item, pickup location, delivery location, or circumstances surrounding the request create a safety concern for the customer, driver, vehicle, or public.
Customer Information & Order Accuracy
Customers are responsible for providing accurate and complete information when submitting a delivery request, including pickup and delivery addresses, contact information, requested delivery times, and delivery instructions.
Drake's is not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.
Customers are also responsible for confirming that their order is correct when placing it with the business. Drake's does not prepare, package, inspect, modify, or alter customer orders.
Items from the Business
Drake's provides pickup and delivery services only. The business from which an order is purchased is responsible for preparing, packaging, pricing, and providing the items ordered by the customer.
Drake's is not responsible for missing, incorrect, damaged, spoiled, defective, or unsatisfactory items that result from the business itself.
Customers should contact the business directly regarding problems with the items they purchased.
Delivery Completion
Customers are responsible for providing a safe and reasonably accessible location for delivery.
When appropriate, Drake's may consider a delivery completed when the items have been delivered to the address or location provided by the customer, including a designated delivery location when the customer has provided instructions allowing the order to be left there.
If a customer is unavailable and no safe delivery instructions have been provided, the driver may contact the customer for further instructions. Additional fees or other arrangements may apply when a driver must make an additional trip or wait for an extended period.
Driver & Customer Interaction
Drake's is committed to providing a safe and respectful experience for customers, drivers, and businesses.
Customers are expected to treat Drake's drivers and representatives with courtesy and respect. Threatening, abusive, harassing, discriminatory, or unsafe behavior toward a driver or Drake's representative will not be tolerated.
Drake's reserves the right to refuse or discontinue service when a situation presents a safety concern or when a customer engages in threatening, abusive, or inappropriate behavior.
Limitation of Liability
Drake's will make reasonable efforts to provide reliable and professional pickup and delivery services. However, we cannot guarantee that every delivery will be completed without delay, interruption, or unforeseen circumstances.
To the extent permitted by applicable law, Drake's is not responsible for indirect, incidental, special, or consequential losses arising from the use of our delivery services.
Drake's is not responsible for losses resulting from circumstances outside our reasonable control, including severe weather, traffic conditions, road closures, accidents, vehicle problems, business delays, inaccurate information provided by a customer, or other unexpected circumstances.
Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be limited under applicable law.
​Website Use
Our website is provided for general information and for requesting Drake's services.
You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to any portion of the website or its systems, or use the website for unlawful purposes.
We may update, modify, suspend, or discontinue portions of the website or our online services when necessary.
Intellectual Property
Unless otherwise stated, the content appearing on the Drake's website, including our name, logo, graphics, written content, photographs, and other original materials, belongs to Drake's All In One Delivery, LLC or is used with permission.
You may not reproduce, modify, distribute, or use our original content, branding, or materials for commercial purposes without our written permission.
Changes to These Terms
We may update these Terms & Conditions from time to time as our services, business practices, website, or applicable requirements change.
Your continued use of our website or services after changes are posted means that you acknowledge the updated Terms & Conditions.
Governing Law
These Terms & Conditions are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.
Any legal dispute relating to these Terms & Conditions or Drake's services will be handled in accordance with applicable Alabama law.
Questions About These Terms?
If you have questions about these Terms & Conditions or Drake's delivery services, please contact us:
Drake's All In One Delivery, LLC
Phone: 251-289-1480
Email: drakesallinone@gmail.com
We are happy to help answer questions about our services and policies.
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